Covid-19

The Craven Arms Enborne.

We would like to thank you for your great feedback and cooperation in helping us create a safe yet social environment. The world of the pub has changed and as well wanting to make the experience fun we also want to create a safe environment for you and our team.

We have a new exciting addition to our garden. You can now dine and drink in our wonderful tipi. With social distancing we can sit up to 50 people. With gin bar, natural air, fire pits and heating for the colder weather it really will be nice and cosy for you to enjoy whatever the weather.

Due to the new government guidelines we have issued the following procedures that we ask are respected. We understand that this is different to the normal so we have put these measures in place to ensure we can operate smoothly and safely. 

It is no longer mandatory to wear a mask whilst entering, leaving or using the toilets on the premises.  If you wish a mask can still be worn!


TABLE BOOKINGS
PLEASE NOTE THAT WE STRONGLY ADVISE YOU MUST BOOK A TABLE TO AVOID DISAPPOINTMENT. IF YOU DO NOT WE MAY NOT BE ABLE TO ACCOMMODATE YOU AND WE WILL NOT BE ALLOWING A QUEUING SYSTEM FOR THE PUB OR STANDING.


 We now have an online table booking form. This can be booked through our website
 We cannot take bookings through Facebook or social media. These are not constantly monitored at all times.
 Tables can be booked in advance through our website.
 You can book inside the pub, outside garden or the tipi tent which is heated and suited for all weather.
 Please be aware that if you have not booked a table through our online app and just arrive at the pub there may be a chance we will not be able to accommodate you. If we do have a free table you can book this on site or if you do not have access to a website we can do this on your behalf. However this cannot be guaranteed.
 Tables can only be held for 15 minutes. After this it will be considered a no show and you will be charged for this. As we are staggering bookings to avoid queues and maintain a safe environment we have to stick to this.
 Tables are limited to 2.5 hour time limits. 
 We have an even amount for dining only tables and drinking and dining.
 We ask for a 48 hour cancellation notice for all other tables.  We have had many no shows so unfortunately will not able to take another booking from you without a deposit being paid.

  
INSIDE THE PUB

 Table service is in place
 We ask that people do not wander around the pub unless you are going to the bathroom. Children must be with an adult at all times and we ask they are accompanied when using the bathrooms.
 We do not have bar seating.
Children are not allowed at the bar.  This is a legal requirement.
Please use the hand sanitiser provided.

THE TIPI TENT - classed as an outdoor area.

 The Tipi tent is classed as an outdoor area.
 Our new tipi tent is a covered and heated area and has a covered walkway to the pub along with disabled access.The tipi is sheltered and heated and is suited to adverse weather.
 Tables have been set to a minimum of one metre apart.
 Table service is in place in the tipi bt we do operate a table app if you wish to use this.
 If you do not have access to the internet we will provide single use menus and take your order as usual. We can then bring the card machine over at the end of your meal. 
 Children must not be allowed to run around other diners or around the back of the tent.  When playing at the playpark they must be supervised at all times
 Standing and sitting at the bar is not allowed.
 Smoking is not permitted under the tent.

GARDEN AREA

 Benches have been set to a minimum of one metre apart.
 Each table will have a number and you can order drinks and food and pay from your table through our new secure app and through our website. All our menu and drinks selection are available on our site for you to order. Your order will come through to our till system and you will be served your drinks and/or food.
 The garden area cannot really accommodate table service so we do ask that you use our online app. This will enable us to serve you efficiently.  Alternatively you can order at the bar.
 We ask that children are kept with you at your table and are not running about close to other diners. The play park will only allow a maximum of 15 children at any one time. Adults must be with their children whilst they are playing. Unfortunately if children are seen to be running around or playing without supervision we will have to ask that they are seated at their booked seat and if not then we will have to ask you to leave the premises.
 The play area is not a sterile area so we ask that after and before playing that hand sanitizer is used.
 Dogs are permitted as long as they are kept on a lead. They must not be loose and please do pick up after your dog.

ALL AREAS

 Hand sanitizer stations are in place all over the premises please do use them..
 All areas with traffic and that are touched will be sanitized every hour
 All seating will be sprayed with disinfectant before and after the use of each customer
 All tables will be sanitized before and each person’s use.
 The bar area will be sanitized every hour

TOILETS

 Toilets will be monitored and cleaned every hour with a sign off procedure in place
 Ladies toilets. There will be a one way system in and out. There will be floor markers to enable a queue of no more than two people.
 Men’s toilets. Only three people allowed in the men’s toilet at any one time. We can only allow one person to queue outside.
 Disabled toilet. This is only available to people with disabilities and people with young children and babies. We ask that you kindly respect this.

SAFETY

 All of our team have been temperature checked before their shift and checked a form to confirm they have no symptoms or been in contact with a confirmed case of COVID-19.
Our team are testing twice weekly.
 We have provided masks which are not mandatory
 All our team have undergone training on how to operate safely and efficiently but please be aware that they are not experts in diseases!
 Hand sanitizer is all over the site and everyone can use it. Please do!
 A heightened cleaning regime is in place
 If you see anything you do not feel comfortable with then please just let us know.
 Full risk assessments have been carried out

We know this is lots to take in but we do have to create a fun, social yet safe environment for all to enjoy and with your help we can do this. It is new to all of us so please be patient and understanding.

Thank you for your support and for coming back.